SUPERIOR TECHNOLOGY AND LOGISTICS

OPERATIONAL INTELLIGENCE

We conduct national studies to gauge the expectations of Canadian consumers.

This research benchmark enables us to structure our services and customize our solutions to deliver a home delivery experience that fulfills your customers’ expectations.

We advise our retail partners on ways to implement efficiencies, identify opportunities for improvement, and enhance their brand experience.

  • Market insight
  • Proven expertise
  • Ongoing audit services and recommendations

ADVANCED TECHNOLOGY

Our processes incorporate the latest and most reliable high-performance technologies. Our teams are specially trained to optimize operations and deliver better transportation logistics support.

3-Way Connectivity Platform

Our service platform (retailers, delivery teams, consumers) tracks in real time all steps in the delivery chain.

  • Generating appointments
  • Delivery status and notifications
  • Document scanning and immediate proof of delivery
  • Automated post-delivery survey
  • Performance monitoring

Performance Indicators (KPI)

Our benchmarks (KPIs) enable us to ensure that our delivery teams achieve the highest level of service, identify cost-reduction opportunities, and implement any necessary performance-improvement initiatives.

Mobile app and customer delivery alerts

GPS locator, address validation and geocoding

Route optimization

STANDARDIZED PROCESS

Our service guidelines are more than a promise; they’re a guarantee of satisfaction. Ovation’s delivery standards make all the difference — for you, and for your customers. Our unique expertise in two-person home delivery logistics allows us to offer an unparalleled level of reliability, flexibility and quality.

  • Mandatory ongoing training of owner-operators
  • Strict adherence to your requirements and procedures
  • Installation according to manufacturer standards
  • Reliable, efficient and professional delivery
  • Responsive and speedy customer service
  • Systemic monitoring of team performance

Advantages that set us apart!

NATIONAL

PRESENCE

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CUSTOMIZED

EXPERIENCES

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