We conduct national studies to gauge the expectations of Canadian consumers.
This research benchmark enables us to structure our services and customize our solutions to deliver a home delivery experience that fulfills your customers’ expectations.
We advise our retail partners on ways to implement efficiencies, identify opportunities for improvement, and enhance their brand experience.
Our processes incorporate the latest and most reliable high-performance technologies. Our teams are specially trained to optimize operations and deliver better transportation logistics support.
Our service platform (retailers, delivery teams, consumers) tracks in real time all steps in the delivery chain.
Our benchmarks (KPIs) enable us to ensure that our delivery teams achieve the highest level of service, identify cost-reduction opportunities, and implement any necessary performance-improvement initiatives.
Our service guidelines are more than a promise; they’re a guarantee of satisfaction. Ovation’s delivery standards make all the difference — for you, and for your customers. Our unique expertise in two-person home delivery logistics allows us to offer an unparalleled level of reliability, flexibility and quality.